n+b frequently asked questions
frequently asked n+b membership questions
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Broadly speaking, n+b membership is your guide in the world of weight loss. Our members get the best prices on a wide range of weight loss products, not just our own weight loss meal plan delivery but also exclusive offers from our parents, including GLP-1 prescription treatment and various weight loss apps and services. It's more than $300 in monthly value.
But most importantly, members get access to unlimited chats with our weight loss experts and extensive knowledge base.
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n+b membership costs $19.99 (+tax) per month (30-day renewal cycle). It renews automatically until cancelled. Members can cancel or reactivate their subscription at any time from their account.
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Members get $300+ value each month. Membership perks include:
- Weight loss meal plan delivery* membership pricing: 20% off each weekly delivery, which corresponds up to $200 in monthly savings.
- Meal plan sample: available to members ONLY. For just $79.99 members get a 2-day meal plan (ready-to-eat breakfast, lunch, dinner, and healthy snack for two days, 8 meals in total). This provides a great opportunity to try our meals before committing to a meal plan subscription.
- Access to GLP-1 weight loss medication: members automatically get $50 off a health assessment with a healthcare practitioner to see if they’re eligible for prescription weight loss treatment. If treatment is being purchased along with a meal plan, we will cover your health assessment in full (up to $99 +tax).**
- Offers from our partners: if we are unable to provide you with the service you are looking for, we will connect you with one of our partners or 3rd party services.
- Unlimited chats with weight loss experts: support and guidance when you need it most. Get valuable weight loss tips and professional advice based on your personal needs.
*Available in all Canadian provinces (not including PEI and territories).
**Not available in Quebec -
Once you complete your membership purchase, you will receive an email and/or a text message with the link to our health and weight goals assessment form. Upon completing the form, you will get a first round of recommendations based on your assessment, which you may start implementing immediately or discuss with our experts for further personalization.
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As with any other subscription, you will get access to all the membership perks for a one-month period. After 30 days, your subscription will be automatically renewed for another month. You will be notified before your membership renewal, so you’ll have enough time to decide whether you want to continue or cancel your membership.
Once cancelled, you lose access to the membership perks. For example, if you have an active meal plan delivery subscription, you will no longer be eligible for the membership pricing. Your meal plan subscription will continue to renew at the regular rate.
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No, you can still purchase nutrition+balance meal plan without being a member. However, members get some exclusive perks like saving 20% off each weekly delivery (up to $200 in monthly savings) or an opportunity to try our meal plan first at a fraction of the cost before committing to a full-blown subscription.
frequently asked weight loss meal plan questions
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Whatever your weight loss goal, Nutrition Balance and our dedicated team of nutritionists are here to help you achieve it. We will provide you with fresh (never frozen) ready-to-eat and portion-controlled meals, so you won’t need to guess what to eat anymore. No more cooking and cleaning, no more calorie count. Our nutritionists have measured everything for you. And the best Toronto chefs would cook those delicious meals right for your order.
Your Weight Loss Meal Plan will be delivered to your doorstep weekly. You will receive freshly cooked Breakfast, Lunch, Dinner, and Healthy Snacks (either regular snacks, or protein-packed snacks) for up to seven days of the week. But that’s not all. We will guide you through each step of your journey and be there for you whenever you need emotional support or nutritional advice.
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Portion control is a science-backed approach to weight loss that revolves around managing the quantity of food you consume. Studies have shown that when individuals consistently eat smaller, controlled portions, they can better regulate their calorie intake. Reducing portion sizes creates a calorie deficit, encouraging your body to use stored fat for energy, ultimately leading to weight loss. Moreover, portion control can help regulate blood sugar levels and curb overeating, making it an effective strategy for achieving and maintaining a healthy weight.
(Rolls BJ. 'What is the role of portion control in weight management?', International Journal of Obesity (London). 2014 Jul;38 Suppl 1(Suppl 1):S1-8. doi: 10.1038/ijo.2014.82. PMID: 25033958).
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On average, you can expect to lose 14-16 lbs in your first month, roughly 3-4 lbs per week. Starting your second month, your pace may slow down to 9-12 lbs/month, or 2-3 lbs per week. Keep in mind that the Nutrition Balance Weight Loss Meal Plan promotes the healthiest weight loss experience possible without excessive body mass reduction in a short period of time, which may lead to a number of health issues.
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The duration of your program depends on how much weight you want to lose. For example, if your goal is 10-15 lbs, this can be achieved in 3-4 weeks. Losing 25-30 lbs may take up to 2-3 months. However, the results are not guaranteed and vary depending on numerous preexisting factors and individual health conditions.
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nutrition+balance offers a variety of meal plans designed to fit seamlessly into your daily routine.
10-meal plan: Perfect for those who need a quick, convenient option for busy days when cooking isn’t an option.
15 or 20-meal plans: Offer more structure, covering your meals for five days a week, while still giving you the freedom to cook at home or dine out on the other two days.
28-meal plan: A complete solution that takes care of your nutrition all week long! You'll receive 7 breakfasts, 7 lunches, 7 dinners, and 7 snacks, ensuring balanced meals every day. If needed, you can always add an extra snack or two to keep yourself energized. -
Physical activity is essential for overall health and may lead to better weight loss results. However, if you were not active before starting your Weight Loss Meal Plan, we do not recommend implementing exercise right away. First, you must wait while your body adjusts to your new eating patterns, which may take 2-4 weeks. When your body gets used to smaller portions, we encourage you to start focusing on other healthy habits like exercise, sleep improvement, reducing screen time, etc. All those behavioural changes are proven to be beneficial for weight loss.
If you were active before starting the program, you need to be consistent with your activities. However, if you experience a lack of energy due to your activity level and smaller portion sizes, please reach out to our nutritionists for recommendations on how to adjust your meal plan.
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As a crucial part of our Weight Loss Meal Plan, we provide unlimited chats with our weight loss experts. Although it’s not mandatory, many of our customers find this opportunity really helpful. Text us at (437) 294-6362 (SMS only, tap the number to send a message) or use the chat button in the right bottom of your screen if you prefer WhatsApp.
frequently asked service questions
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Nutrition Balance is a subscription-based service with weekly renewals. Once you place your first order, your subscription will be automatically renewed weekly. For the Friday delivery schedule, the renewal will accrue on Tuesday at 00:00 a.m., and for the Tuesday delivery schedule, the renewal will accrue on Saturday at 00:00 a.m.
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With Nutrition Balance, your only commitment is your desire to achieve your weight goals. The subscription is flexible and can be paused or cancelled at any time before the cut-off. You can sign up for one week or stick to the program for months. Everything is up to you.
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We are currently offering a subscription-only program. However, you can purchase one week of meals and cancel your subscription right after you place your initial order. You will receive just one delivery without any further charges.
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You have the option to skip your next delivery/deliveries before the cut-off time.
Please note that if your renewal has already occurred, you won’t be able to skip or cancel this specific delivery but can still modify the next one.
Also, an inactivity fee of $9.99 (+tax) per week will be automatically applied if a customer skips three consecutive deliveries. To avoid additional charges, customers can cancel their subscription and then reactivate it at any time. For example, if a customer goes away for an extended period of time, instead of skipping multiple weeks, it's recommended to cancel a subscription and reactivate it later.
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The subscription renewal cut-off for the Tuesday / Wednesday delivery schedule is 11:59 p.m. on Sunday (subscriptions are being automatically renewed right after 12 am on Monday).
The subscription renewal cut-off for the Thursday / Friday delivery schedule is 11:59 p.m. on Tuesday (subscriptions are being automatically renewed right after 12 am on Wednesday).
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Five days before subscription renewal, the following week's menu becomes available. You will receive a reminder to log into your account and pick your preferred meals for your next delivery.
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If you forget to select your meals, you will receive the chef’s choice menu—a preset selection of items depending on this current week's availability. Once your subscription is renewed, you won’t be able to neither modify it nor cancel this specific delivery.
Please note, that not selecting your meals doesn’t mean you are skipping your next delivery. To skip a delivery, please submit an appropriate request from your account.
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As all our meals are freshly cooked for your delivery, we need time to prepare everything. The cut-off times are calculated to give us enough time to make all the preparations for the next shipping day. Making adjustments after the cut-off time will affect not just your order but also hundreds of other customers. That is why we can not accommodate any adjustments after the cut-off time.
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As a subscription-based service, we stick to the industry standards and do not offer refunds after the renewal payment is processed. To avoid customers’ confusion and frustration, we send multiple reminders about their upcoming renewals via email and SMS, giving them enough time to make adjustments and avoid unwanted charges.
frequently asked meal questions
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At Nutrition Balance, we strive to use the best ingredients available. Our wholesome and healthy ingredients include whole grains, legumes, a variety of vegetables, hormone-free chicken and grass-fed beef, and wild-caught seafood. We try to use locally sourced ingredients to support Canadian farmers whenever possible.
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Our breakfasts and entrées are about 200 grams each, ranging between 271 and 382 calories per meal (337 calories on average). Most snacks are 30-50 grams and 100-120 calories.
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All Nutrition Balance meals are cooked in an industrial cooking facility located in Toronto. Our kitchen is equipped with state-of-the-art professional appliances capable of cooking high volumes of meals while maintaining restaurant-grade quality and taste.
Our facility is regularly monitored by authorities, is fully equipped and strictly follows all health and safety guidelines.
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Unfortunately, individual customization of our meals is not possible. However, you can customize your weekly menu and remove the meals with ingredients you don’t like or are allergic to. Just keep in mind that when it comes to allergens, it is not possible to completely eliminate cross-contamination. If you have a severe allergic reaction to any food, even if it’s not listed on our menu, we do not recommend ordering Nutrition Balance meals.
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Yes, we source our chicken and beef from Halal-certified farms, and we don’t use pork in any form in our meals. You can contact our support team at hello@nutritionbalance.ca and they will provide you with the Halal certificates.
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The back of each individual meal packaging contains a list of ingredients and a nutrition facts table. You can also find nutritional information on the menu by clicking on each meal’s details.
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Our menu changes weekly at 11:59 p.m. on Tuesday. At the moment we have five distinct weekly menus which correspond to one hundred unique meals and snacks. Meaning that within any given five-week period you won’t see any repeating meals on your weekly menu.
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We have a limited number of vegan options available, and roughly ⅓ of our menu can be considered vegetarian (most of the meatless meals contain dairy and/or eggs). All vegetarian meals can be identified in our light green packaging.
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We use the RotoPack packaging machine to seal your meals under a vacuum in a protective atmosphere. This allows your meals to stay fresh for up to 14 days in a regular household refrigerator. However, we recommend consuming your meals within one week (seven days) from your delivery date. If you are not able to do so, you can freeze your remaining meals and store them in the freezer for up to three months.
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Our meals can be heated in the microwave, in a frying pan, or in the oven. Heating instructions are located on each meal's packaging.
Before heating up your meal remove a paper sleeve and puncture a film with a fork. The heating time in the microwave is 1–2 minutes. If you decide to use the oven, preheat it to 350°F (177°C) and place the container (the container itself is oven-proof) on the middle rack for about 7–10 minutes. When using a frying pan, put the contents of the container on the pan and heat it up for approximately 5 minutes on medium heat.
Some meals do not require heating—this information will be indicated on the packaging. You can serve these meals straight from the refrigerator, but we recommend removing them from the fridge about 30 minutes before serving to achieve room temperature and enhance flavour.
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Once you receive a delivery, all meals must be transferred to the refrigerator. You can also freeze your meals if you are not able to consume all of them within one week of the delivery date.
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Both paper sleeves and containers are recyclable. Moreover, our containers are made from plant-based cellulose, are environmentally friendly, and do not contain harmful chemicals. Please make sure to rinse your used containers before placing them into the recycle bin.
frequently asked delivery questions
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Nutrition Balance is a Canadian-based company located in Toronto. But for some strange reason, this is one of the most frequently asked questions. Yes, we do deliver in Canada. Actually, we deliver in Canada only.
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Nutrition Balance weight loss meal plan is available in the most populated locations across Canada, including Toronto and the GTA, Ottawa, Montreal, Quebec City, Vancouver, Calgary, Edmonton, Saskatoon, Regina, Winnipeg, Fredericton, Saint John, Halifax and so on. Basically, any location where the next-day or two-day expedited delivery from Toronto is available.
However, we cannot guarantee delivery in some remote locations (for example, in rural areas with the number 0 as the second digit of a postal code), as extended transit times may cause meals to go sour and become unsafe to consume. For safety reasons, we may cancel and refund your order if we are unable to deliver it in a timely manner.
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Orders within the Greater Toronto Area (the City of Toronto and the regional municipalities of Durham, Halton, Peel, and York) are being delivered on Tuesdays and Thursdays.
Canada-wide orders (including those from Ontario outside of the GTA) are being delivered on Wednesdays and Fridays.
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At checkout, you will be able to select your delivery date. Depending on the day of the week when the order is placed, you will have one or two available dates to choose from.
Unfortunately, we cannot provide you with more dates to pick from as our menu changes weekly, and the meals you select today may not be available for delivery at a specific future date.
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Delivery fees vary depending on location and order total.
The minimum rate is $9.95 (+tax) on orders exceeding $150 in Ontario and Quebec.
The maximum rate is $49.99 (+tax) on orders less than $50 in BC, AB, MT, SK, NB, and NS. Appropriate delivery fees will be calculated at checkout.
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We use insulated boxes and a sufficient quantity of ice packs to sustain an adequate food-storing temperature for at least 48 hours even during the hot summer weather. In most cases, this gives enough time for your meals to be safely delivered almost anywhere from Halifax to Victoria.
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The box and insulation are made from recycled paper/cardboard, which is both compostable and recyclable. We recommend recycling them in the same way as any other paper waste. Ice packs can be safely drained into your sink. Please ensure they are fully thawed, then cut the bag in the corner and drain the gel with a sufficient amount of water. Discard the bag.
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